Returns & Exchanges
At Planeta Prezent, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return policy for all unworn items with original tags attached. If your purchase doesn't fit perfectly or meet your expectations, our streamlined return process ensures a quick and easy resolution.
Initiate Your Return
Log in to your account and select the items you wish to return from your order history to generate a return authorization.
Pack Your Items
Place the items in their original packaging, ensuring all tags are intact and the product is in its original, unworn condition.
Ship It Back
Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing