Frequently Asked Questions
Everything you need to know about shopping with Planeta Prezent
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days within Europe. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for fashion items?
We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. Please use our online portal to initiate a return and receive a prepaid shipping label.
How do I know which size will fit me best?
Each product page features a detailed sizing guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.
Do you offer gift wrapping for your products?
Yes! At Planeta Prezent, we specialize in gifting. You can select our 'Premium Gift Wrap' option at checkout, which includes an elegant box and a personalized handwritten note.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment in real-time.